Our ordering process is simple. Click on "Products" on the home page for a complete list of our products. Select the item you want and follow the step-by-step process.
Normal production time for most items is 4 business days. However, we take pride in working efficiently and effectively to complete your order in the requested time. Therefore, we DO NOT charge extra for Rush Orders! We ask that you give us as much time as you can to help us continue to provide the best possible service at no additional cost. Large orders or custom designed pieces can take longer, and will be quoted prior to the beginning of production. Advising us in advance of your planned presentation date is recommended. We will schedule production to allow ample time for you to receive your order on time. Delays in artwork approval or shortened production time may result in the need for Priority or Express Shipping.
Yes we do. Although we are PC-based, we can read and write Mac files. To see our artwork requirements click here.
We make every effort to ensure that your order is correct. If an error occurs, and we are at fault, we will replace the items in question at no charge, and make every effort to see that you receive your award(s) on time. If the problem is due to customer error, we will correct the error for a redo fee plus shipping costs.
Orders may be cancelled before engraving or production has begun without penalty. Some products may require a restocking fee and/or a freight charge. If engraving and/or production has already started, there will be a cancellation fee proportional to the amount of the order completed.
We accept online payment with Visa, MasterCard, Discover, American Express, and PayPal.
You can pay with a check if you place your order by e-mail, fax or come in our store. Please note that you will not receive the on-line discount unless you place your order on-line. We will not ship the order until the check has cleared our account.
Engraving is included in the price of most pieces.
Yes. We won't start your order until a proof is signed off.
We DO NOT charge a logo fee if it is sent in the Proper Format. Please click here to see our artwork requirements.
We will give you the option to have our graphic design specialist redraw your logo/artwork for a flat rate fee of $25.00 and up.
You can upload your logo/artwork in the engraving section of the ordering process or e-mail it to firstname.lastname@example.org.
When you place your order you will be offered several options for shipping, including local pick-up if you live in our area. The website will calculate all appropriate costs and add the shipping charges to your order. We generally ship via UPS, but use USPS and FEDEX as well.
Yes, we will email you with notification that your order has shipped, including courier tracking information upon request. If your order arrives damaged, we will make every effort to correct the situation.
No. We use UPS as our shipping carrier, and they are unable to deliver to post office boxes.
Yes, we ship to Alaska and Hawaii via UPS using their available shipping methods and corresponding rates.
Yes, we ship to APO and FPO addresses via USPS Priority mail.? Shipping charges to APO/FPO addresses are equal to USPS priority mail charge plus $5 handling. We cannot guarantee delivery dates for APO/FPO orders.
blueribbontrophy.com will not be responsible for damage caused by shipping companies. Please call Customer Service within 24 hours of receiving the damaged package at (714) 998-2611 or toll-free at 1-888-998-1437. Every order includes a "Shipping Alert" document with the procedures for shipping damages. Please keep all packaging materials, should there be damage.
No product may be returned without prior approval from our customer service department. Because of the personalized nature of our award products, only items received incorrect are eligible for refund consideration. Most of our products are not reusable after they have been etched or engraved, though in some cases an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.
We use secure online ordering. We use 128-bit encryption.
blueribbontrophy.com WILL NOT sell, trade, rent, disclose, or make available personal information about you to a third party without first receiving your permission.